Cultural Change through Measurable Management is aimed at team leaders, supervisors and first-line managers. The objective of the Measurable Management Programme is to develop a customer-focused culture that will translate strategy into measurable outcomes by engaging these team leaders to facilitate change.
Measurable Management is built upon three primary platforms:
- The first platform is Leadership and Team Building. It equips leaders and supervisors with the tools they need to involve people and effectively facilitate change.
- The second platform is the Process Improvement portion of Measurable Management, which will provide team leaders with the technical knowledge they need to implement change.
- The third platform is the practice of Implementing Improvement ideas that are directly related to the organisation’s key objectives.
Measurable Management begins with the key issues or objectives for your organisation. The senior leadership team defines which top two or three key improvements they would like to see occur within the organisation during the seven month-long programme. Measurable Management empowers your team leaders to deliver measurable results within these key objectives.
Ideas for Action
Throughout the programme the team leaders will take part in work-based activities that will cause them to evaluate every aspect of their job. Through this process they will identify areas of improvement (also known as Ideas for Action) that fall within the key objectives set forth for the programme. By the end of the programme, your team leaders act on these Ideas for Action and implement improvement projects that will deliver measurable results.
Measurable Management sets the framework for continuous improvement by transferring skills and knowledge and enables your team leaders to translate organisational strategies into real, measurable outcomes.
The programme begins with an Introductory Meeting. Senior management and the immediate supervisors of the participants attend this meeting to learn what the participants will be working on and experiencing. This is one of the unique elements of the Measurable Management Programme that makes the programme such a success. This method aligns the participants behind the Key Objectives set by senior management. It also informs the immediate supervisors of the participants what their role is and how they can support the participants to make the programme a success.
During the next six group meetings, the participants will experience a work-based learning programme.
The first three sections of the Participant Manual deal with ‘soft’ skills including effective leadership, teaching a listening and involving style of management…a pull style of management.
The next three sections deal with the more technical aspects of process improvement which includes evaluating their customers and suppliers (internal and external), identifying problem areas and how using certain processes and technical tools can effectively solve problems.
We continue to emphasise applying the softer skills to process improvement, by teaching the participants how to involve the people affected by the change rather than imposing the changes on them. We teach the participants how to get the ownership of change to rest with the people who have to implement the change.
By the end of the Measurable Management programme the participants will have each implemented three Ideas for Action that are directly related to your organisation’s key issues or objectives. The results are astounding!
Measurable Management shows your team leaders and supervisors how to cultivate a teamwork culture within your organisation.